So my contracts have all finally expired and I have put in the calls, performed the necessary steps to cancel everything. I wanted to keep my phone numbers so I had then “ported” over to my new phone and internet carrier, Starhub. I chose Starhub because I re contracted the tv to a fibre optics plan and tacked everything onto that.
Starhub, by the way has a “go green” thing going on. The lobby of the shop I went to was paperless, they had a equipment recycle bin and go green signage. AWESOME.
Anyways, the porting process, when successful cancels the previous carriers account. So make sure your contract is expired. To cancel the home broadband (with included mobile broadband) you have to call Singtel. Here’s Singtel’s contact page. TAKE NOTE: if you’re looking to time things perfectly, Singtel will charge you $40 (what kind of bullshit is that?!?!?!) if you want your home broadband service immediately terminated. No charge if you wait 7 days (maybe so they can charge you one last month’s plan price? I wouldn’t be surprised). For mobile broadband, I was told the wait is 3 days. So time it right, good people, don’t give them any room to take any more of your hard earned money.
YAY for me! I’ll be free of Singtel and their predatory practices forever!!!!!!! If you wanna read about the issues I had with Singtel, it’s HERE and HERE.
Oh, the Singtel Rep asked me why I was cancelling, haha, I gave her a brief summary. She was indifferent until the part I told her that as a family we are all cancelling Singtel. In which she replied in a shocked tone, “oh, even the home line?” I said yes. After that, she couldn’t wait to get me off the phone, haha. Maybe that gets them where it hurts. All that infrastructure of telephone lines they have to support with dwindling usage as the push to fibre optics increases.
So I get a call from a rep from Singnet (my internet service provider) and they said my contract is done in 3 months, would I like to renew. I said no. They asked why so I told him to review the calls previously in which I called to complain why I didn’t receive the free modem/router as advertised when I renewed last year. So he said, would you renew if I gave you the modem/router now? I laughed and asked him why I should take his word for it when it was in print that I get the modem/router free but didn’t. Then a couple days later, my mobile internet usage warning sounds…in the 2 plus years of having modem internet I’ve NEVER had the warning go off and I have it set 1 gb below the max.
Since the day I got off the plane 8 years ago til now, the decline in service and social responsibility is staggering ! Here’s some more examples (summarized):
1) I called customer service asking if Fineartamerica.com was being blocked. Fineartamerica is a print on demand site where artists upload their works of art for sale. They asked me to check a whole buncha settings in my computer, I told them I already did and that only their service cannot access the site. They then told me they needed access to my computer to figure out the problem, I said no. He said ok, I need you to follow these steps and then proceeded to get me to open a remote assistance session. Unbelievable! So I told him that’s not gonna happen and that I wouldn’t need any more “help” from him. I contacted fineartamerica.com and they said they think they are censored by Singent because some of the artwork has nudity….oh well. Go have a look at the site if you can and decide if censorship is warranted or not.
2) Up until last year, I had refused to connect mobile internet to my phone and was perfectly happy until I got my daughter a phone and connected it to my plan. Low and behold she managed to rack up almost $4000 in mobile internet usage. I went and asked why there was internet charges when my plan doesn’t come with internet. They said my phone was internet capable so I can access the internet. I told them if I wanted internet on my phone, I would have chosen one with discounted (free) usage. They said too bad. The only thing they can do is let me choose a data plan and apply the minutes so I would only be charge the max for going over my data usage limit. That price came up to almost $300.
3) I had set up a home network for someone years ago (prior to coming to singapore, I was an IT/Systems administrator). Then recently the router/modem broke and Singtel went to replace it. I got a call from the technician asking my what the password is. I asked him password for what and he said for the internet. I kinda laughed and asked him to clarify and he said I changed the default password cuz he tried the default password and it didn’t work and if I didn’t give him the password he’ll have to call his office for them to reset the account. So I asked him again what password is he asking for he said the account password. So I quite rudely told him it was impossible for him to know that the account password had been changed and that there was no way there would be a default password for customer accounts. Right? He kept quiet, so I asked him again, what it was that he was trying to do, he said configure the internet. I chuckled and asked if he plugged the box in and he was trying to access the box so that it would connect to singnet’s servers, he said yes, so I told him the login and password he needs is for the modem/router not the customer’s account. He kept quiet again and I told him that if the default credentials don’t work then the unit is a used one and he needs to either hard reset it or get a new one. So he asked me if I knew what the password to the account was and I said yes but I’m not telling you. He hung up. I got a call 15 min. later saying after hanging up, the guy got it working and just left.
4) Also highlight videos from NHL.com (professional ice hockey) don’t work either but they work on mobile. Can you guess why?
So I’m done with them. Your choice is up to you.