If you’ve spent enough to claim a free gift using their loyalty card stamp card and decide not redeem…
Make sure they stamp the free gift section on your card AND NOT put the stamp on a new card or else you will have to spend 10 bucks when you want to redeem the old card.
Or you can argue and hope they let you redeem it without spending more. Long story short, the staff member at the Dhoby Gout branch was polite and couteous and resolved the issue after some time. The branch that stamped a new card instead of filling up the old card while stating clearly that we can redeem whenever we wanted was at City Hall branch.
Anyways, my kid left happy, the staff member at the Dhoby Gout branch was professional, so its all good.