Lenovo service partition destroyed. Got this after the windows 10 upgrade. Everything still works tho but I just have wasted (used) space now. Can’t figure out how to reclaim that space without wiping drive (I don’t have win 10 cd’s), oh well.
Sigh…
Ok, so because Singtel refused to honour their advertised special (free modem/router) I switched everything to Starhub. Maybe I should have changed to M1
It seems Starhub likes to play the “old switcheroo”. As seen in the photo, the advertised package has fibre tv.
So the technician comes over today (Sept. 6, 2015) and tries to install the exact same cable tv box as the one I’m already using. So I asked why. The response was that my plan is cable tv, I have to specifically declare that I want fibre tv and that sales didn’t explain it to me.
Wait, what?! Seriously? Explain what? The “plan” is on a friggin’ flyer for cryin’ out loud. What’s to explain?!
So I call customer service and they basically said the same thing except in a condescending, “I know I’m right, so just take it” kinda attitude. So I got more mad and was rude and abrupt and got put on hold for what seemed like 30 minutes but probably only about 15. So he asked for my particulars and said a person from Sales will call me within 48 hours to solve the problem. Somehow it didn’t sit right with me so I went to the customer service centre where I signed up for the plan.
I was told the same thing, the plan’s sales rep didn’t tell you, explain to you blah blah. So I asked why call it a fibre plan and put fibre tv on the flyer? They’ve never once answered that. Instead kept shifting “blame” to Sales.Then they said they can’t do anything until my “order” is completed and it usually takes a week to close. Then they can reschedule another technician to install the fibre tv box. I’m getting pissed and I guess it showed so he muttered something to the effect that he will schedule it, then recanted and went to find the original sales guy. He came back and said the guy was unavailable and would call me back regarding rescheduling. What kinda lame crap is this?!
The original “sales person” contact me at around 8:00 pm to tell me that it was a miscommunication between us, that he apologizes and that he was talking about cable tv when we were discussing plans. Still trying to put the blame on me for not falling for their “bait and switch”. He promises to call me back tomorrow with a reschedule date. We’ll see….
As I’m reflecting on the day, I’m wondering why 2 employee’s of Starhub would discourage me from getting fibre tv by saying “in the event something happens to the fibre, then I lose both tv and internet.” Why would they say that? Why would Starhub advertise, in print, fibre tv in a bundle package and (up to this point) renege on the deal?
Something doesn’t seem right….we’ll see…
So I got a call from the sales rep (the same guy that signed me up with the plan) today (24 hours later). I was hoping for a resolution but no. Here’s what went down aside from being informed that they call fibre tv “IP TV”.
He informed me that I should keep the cable because the serial number of the set top box I refused to let them install is already entered into the system and he and his technician recommends it on the basis of:
This just doesn’t make sense. If i wanted to watch tv in any other room I would still need a connection point (jack), right? Speaking so frequently of “if one goes down, then I lose the other too” is making me doubt the reliability of their service, are they really that bad? When I questioned the reluctance to fix the problem, he just told me the feedback of fibre tv customers indicate that cable is better. When asked how long my internet will be interuppted, no answer, twice. When asked when the technician will fix the problem, he didn’t know and spoke of a plan change. The call ended with no resolution whatsoever.
I’m still waiting for a call with the appointment date for the technician to install my fibre tv. As I’m still within the 48 hours resolution time frame I got yesterday, I won’t raise a ruckus yet.
UPDATE:
OK. so 48 hours have come and gone, I emailed their customer service (Sept. 9, 2015) regarding my situation and requested an email with details regarding if they are billing me for tv and when the technician will come.
UPDATE:
I got a call from the sales rep (Sept. 12, 2015) with the exact same bullshit as before…system this system that. Still no info whatsoever. I did get a somewhat tentative, “…give you a call Monday with scheduling details.”
UPDATE:
It is now Tuesday afternoon (Sept. 15, 2015) still nothing. Let’s see what kinda trees I can rustle…
UPDATE:
Finally, they sent out a guy to “install” fibre tv (Sept. 21, 2015). Basically, just plugging in the set top box to the tv, power outlet and modem/router. Not as sophisticated as what they make it out to be. So prior to this install, I received the bill in which they charged a full months use. When I called to inquire, they said that their billing cycle is such that they first bill is a “deposit” which will be refunded when the plan is finished. For some reason that seems kinda sketchy to me. But what else can i do, eh?!
So my contracts have all finally expired and I have put in the calls, performed the necessary steps to cancel everything. I wanted to keep my phone numbers so I had then “ported” over to my new phone and internet carrier, Starhub. I chose Starhub because I re contracted the tv to a fibre optics plan and tacked everything onto that.
Starhub, by the way has a “go green” thing going on. The lobby of the shop I went to was paperless, they had a equipment recycle bin and go green signage. AWESOME.
Anyways, the porting process, when successful cancels the previous carriers account. So make sure your contract is expired. To cancel the home broadband (with included mobile broadband) you have to call Singtel. Here’s Singtel’s contact page. TAKE NOTE: if you’re looking to time things perfectly, Singtel will charge you $40 (what kind of bullshit is that?!?!?!) if you want your home broadband service immediately terminated. No charge if you wait 7 days (maybe so they can charge you one last month’s plan price? I wouldn’t be surprised). For mobile broadband, I was told the wait is 3 days. So time it right, good people, don’t give them any room to take any more of your hard earned money.
YAY for me! I’ll be free of Singtel and their predatory practices forever!!!!!!! If you wanna read about the issues I had with Singtel, it’s HERE and HERE.
Oh, the Singtel Rep asked me why I was cancelling, haha, I gave her a brief summary. She was indifferent until the part I told her that as a family we are all cancelling Singtel. In which she replied in a shocked tone, “oh, even the home line?” I said yes. After that, she couldn’t wait to get me off the phone, haha. Maybe that gets them where it hurts. All that infrastructure of telephone lines they have to support with dwindling usage as the push to fibre optics increases.
3 pc’s upgraded to windows 10, one dead 3TB NAS, one dead backup PC (Hard drive failure), one dead Dremel 3000. SIGH…..
All 3 windows upgrades went smoothly without a single hiccup. There were updates immediately available so make sure to check and update too. Also, check the privacy features as suggested in a previous post, HERE.
Dead 3TB NAS (Network Attached Storage) unrecoverable as is the hard drive in the backup PC. You know the recommended backup plan about having 2 backups, one off site? This is the reason. I’m fortunate, I guess, that I had all those computer problems earlier this year that lead to me having extra parts and that 3rd USB hard drive just sitting on the shelf with my backup’s backup. So all I had to do was go and backup all the most recent stuff from everyone’s PC. Now to decided whether I should build a server solution or stick with NAS / USB Storage solution.
Fixed my Dremel 3000, which decided to slowly stop working. I hate having unfinished projects…anyways, turns out (after some research on Google) my first troubleshooting task resolved the issue. The task was removing the 2 carbon brushes from the sides of the Dremel and scruffing them up a bit and putting them back in.
To finish off the week, I re-grouted the bathroom floor.
Now back to photography stuff…YAY!!!
I’m so frustrated and kinda amused with this recent visit to the doctor (skin specialist)….been having problems with my feet not healing 100% and this doctor offers to fix my nose!!
LOL ! I never knew I had a problem with my nose (it was red probably cuz I was getting mad). I was wondering why he was doodling on the head/face area of his template note sheet, while I was answer his question.
Just for the sake of sharing, cuz it is kinda funny after the fact, I think I’ll do a write up of my rash, blister, allergy then healing ordeal spanning a year and share some photos of my feet and stuff….will post up links when I get it done….
As promised, here’s the story with photos too! lol